DELIVERY

We only deliver in France excluding the DOM TOMs.

Service delivered within 7-10 days.

Free shipping from 200€.

Shipping costs of €7,50 VAT included, for a home delivery / €5,50 VAT included for a delivery to a collection point.

Before the final validation of your shopping cart, you will have the possibility to choose between a home delivery or a delivery point. Following your order, an email and/or a text message will be sent to you by our partner carrier DPD. Please note that the tracking of your order is entirely managed by our partner carrier and that we have no control over this tracking.

Our aim is to deliver your order as quickly as possible; however, the delivery times mentioned above are given as an indication and cannot be considered as contractually binding.

We will not be able to change the delivery address of orders following confirmation of the order.

If there is no one present at the delivery address to receive delivery of the goods, the carrier will leave a delivery notice in your letterbox.

Ownership and risk of loss of your products will pass to you when you take possession of the products.

If you have any further questions, please contact us at serviceclient@tsloutdoor.com

 

RETURNS

If you are not satisfied with your purchase, you have the right to return it within 14 days (from receipt of the product). You can exercise this right of withdrawal without penalty. You are responsible for the shipping costs. We advise you to send the product with a signature required upon receipt.

We will only accept returns if the following conditions are met: all items must be returned to us in new condition (unworn, unwashed and unused) with labels.

Each item is checked manually on receipt. We reserve the right to refuse your return if the above conditions are not met. If the return is validated, we will give you a refund. No exchanges are possible. Please send your return request by email to serviceclient@tsloutdoor.com, stating your first and last name, your order number and the reason for your return. We will get back to you as soon as possible with the details of the returns procedure to follow.